STORE / CUSTOMER CARE
Digital Product Purchase Policy
Last updated: 10/22/2026
We want you to make an informed purchasing decision. This policy explains the pre-purchase confirmation and support process for digital cybersecurity products and software licences purchased directly from TTS Cyber. It does not limit any rights you may have under applicable South African consumer law.
1. Before you buy
Before payment, we will engage with you to understand your requirements and, where appropriate, confirm the proposed product, intended use, deployment target, environment requirements, user or endpoint quantities, implementation scope, delivery method, licence terms, support arrangements, and any renewal or subscription terms. We may provide an enquiry response, recommendation, quotation, or scope summary for your review. Please check these details carefully and raise any questions or corrections before approving the quotation or placing an order. Payment confirms your acceptance of the agreed product and scope, and software purchases are final. We do not offer returns, exchanges, or refunds except where a remedy cannot lawfully be excluded.
2. How to request help
Email info@ttsentinel.co.za with your order or quotation reference, product name, purchase date, a description of the issue, and supporting screenshots or error details where relevant. We will acknowledge your request and guide you through the next step.
3. Contact us
For product support, contact us at info@ttsentinel.co.za or +27 (0) 69 710 6650. For product details and enquiries, visit the Store.